Town Hall Thoughts

by Jennifer Montrose, Marketing & Technology Specialist- Human Resources

The semi-annual Town Hall meeting was held May 22nd at the Libbie Mill Library; this time with a slightly different format than ones in the past. This Town Hall had a panel of five employees, each with about 40 years of service for Henrico. Each person in attendance had the opportunity to ask questions, listen and learn about each of the panelists experiences and knowledge working for the County. In return, Demetria D. Edwards (Library Circulation Supervisor), Megan Ambrose (Business Supervisor Finance), and Brian Viscuso (IT Manager) were asked about their experience attending the Town Hall meeting.

  1. What were your overall thoughts on the Town Hall Meeting?
    • “I enjoyed the informal format of the meeting. The format allowed County leaders and employees the opportunity to connect and share information with one another. The panelists motivated several of the employees in attendance, including myself, to create a self-development plan and take advantage of career resources like the Emerging Leaders Certification Program, the Leadership Development Program, the Career Development Program, and other courses available through the County’s Human Resources Department.” –Demetria D. Edwards
    • “I loved the format of this meeting. It was focused more so on employee experiences than in the past. I enjoyed getting to hear about how each employee began their work with the County over 40 years ago, what has changed over time, and what they have enjoyed about their work.” –Megan Ambrose
  2. Did you learn anything new about Henrico County and the employees who currently work here?
    • “Interacting directly with other staff helps you gain perspective as well as build a network within the County, both are vital to sustaining “The Henrico Way.” The other thing that was reinforced was how dedicated to the County each panelist was. It was clearly visible they all see the County as being much more than just a job, but a sense of community as well. Many of the panelists have 40, or near 40, years of service. All of them could easily retire and move on. But their sense of dedication… to continue to contribute is what motivates them to keep coming to work every day.” –Brian Viscuso
    • “Yes. I learned that Henrico County has grown rapidly in a short period of time. Many of the panelists mentioned how several of the current commercial areas were rural farmland when they started working for the County. I also learned that several employees attending the meeting have worked for the County for twenty or more years. It’s very rare today to have such a high employee retention rate.” –Demetria D. Edwards
  3. How can what you learned at the Town Hall, help you in your current role?
    • “You should enjoy what you do, make friends, and build relationships with employees in other departments. We are all working towards the same goal, and that is to serve our citizens the “Henrico Way.” –Megan Ambrose
    • “It helped reinforce the need to always reach out to other staff when possible to help achieve the combined vision of service for the County. It also made me feel lucky to work at a place where my contributions do matter and that there is more to the job than just financial reward.” –Brian Viscuso
  4. What is something new you would like to see at an upcoming Town Hall?
    • “I think these meetings play an essential role in creating opportunities for interdepartmental collaboration. In the future, the County might try a Virtual Town Hall to accommodate those employees who cannot attend in person.” –Demetria D. Edwards
    • “Having a panel discussion was very enlightening. However, most of the discussion focused on the past to the present. There wasn’t much discussion about the present and into future. Having some shorter tenured and younger employees on the panel to hear their thoughts on the County’s future would have been great to compare against the past.” –Brian Viscuso
  5. Any additional thoughts or comments?
    • “It would be nice to see how our hard work, new initiatives and or outreach is realized either for Henrico citizens or internally. Having a citizen come in and speak to the value or impact of an interaction or service they received would be a great motivator and help personalize our everyday efforts.” –Brian Viscuso
    • “I have worked for two other localities, neither of which hosted Employee Town Halls. It was nice to have the opportunity to communicate directly with County leaders and with employees from different departments about the current and future goals of the County.” –Demetria D. Edwards

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Navigate Your Way Through FileNet

by Kenny Mitchell, Systems Developer for FileNet and Office 365- IT

IBM FileNet Content Manager (FileNet) has been in Henrico County for over 16 years. FileNet is an electronic document management repository where files are stored. It has nearly 13,000,000 documents of various formats (.pdf, .docx, .tif, .xlsx, etc.) from 24 departments/divisions. Each document has unique properties assigned to it, allows for document versioning, and provides access control security based on a department’s requirements.

Last year, the FileNet Support Team implemented a new web interface called IBM Content Navigator (Navigator). Navigator uses search templates where you can input the fields of the unique properties to search for the documents in FileNet. When the document is found, you can view, email, or download the document. You can also change the properties or update the document by checking it out and back in.

Finding documents in Navigator is much more efficient than finding the original in a file cabinet or in a box that had to be retrieved from a storage facility, but part of that efficiency is knowing how to use the application. Here are few examples of how to make Navigator work for you:

  • Many users have favorites or shortcuts to get access to Navigator. If you don’t, go to the Henrico County Intranet and click Document Management Access on the left navigation area. The link will open Navigator and log you in automatically by using your domain credentials.
  • Adding Favorites to your Navigator home screen makes for less clicks. To add Search Templates to your Favorites, right-click a search template, click ‘Add to Favorites’ and click ‘Add’. Then the next time you open Navigator, your favorite search template will be on the home screen.
  • A search template is defaulted to what is best for the criteria, but the condition may need to be changed sometimes. Adjust the condition by clicking on the arrow pointing down next to the property you want to search on and click the condition you need to use. Adjusting the conditions will help you either narrow or broaden your search.
  • Depending on the size of your monitor, you may need to scroll left and right to see all the result columns in Navigator. This can be adjusted by collapsing the left and right sections. Expand and collapse the left and right sections by clicking the 3 vertical dots. It may help with the left and right scrolling.
  • Many users think you have to close a search template and reopen it in order to complete another search, or maybe even close Navigator and reopen it. To avoid doing either of these tasks, click on ‘Search Criteria’ and ‘Search Results’ to expand and collapse the areas. You are now ready to perform another search.

To find out more about FileNet, please visit our SharePoint site or if you think FileNet would be a good solution for your department or division to improve customer service, please send the FileNet Support Team an email. We will work with you to find a solution.

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