Henrico’s New Capability Model: The Courage Capability

In our ongoing commitment to meet our workforce’s and residents’ ever-changing needs, Henrico County has implemented a new Capability Model beginning in the Fiscal Year 2022-2023. This model replaces the previous County Competencies and focuses on the knowledge and skills needed to successfully lead and serve in a rapidly evolving workplace and community. 

The Capability Model is modeled around seven capabilities, with many former competencies woven into it. 

The four capabilities outside the circle – Courage, Customer Engagement, Communication, and Inclusion – are foundational to success and create opportunities to excel in the three capabilities within the circle—Leading Self, Leading Others, and Leading the Organization. The seven capabilities promote “Future Readiness,” as you see in the circle’s center.  

You may be wondering how each of these capabilities is defined and how they apply to your role. To help you better understand, the County Connection will feature a series of articles focusing on a different capability each month. 

We’ll start with the Courage Capability.

While some may think of courage as bravely fighting battles or standing up for a person or belief, the model refers to a slightly different definition. For county purposes, it is defined as a “Willingness to navigate uncomfortable situations, adhere to vision and values, take action and initiative on new ideas, and question assumptions and processes to improve outcomes.” 

So, what might the Courage capability look like in the workplace? Here’s one example: 

A team is responsible for presenting important information to all employees. One team member recognizes a segment of information that could be potentially interpreted as questionable or even offensive by certain audience members and realizes this could harm the County’s credibility. This employee shows courage by respectfully approaching the team leader, sharing the potential negative impact of the information, and suggesting an alternative approach. 

In turn, the team leader demonstrates courage by being open to the teammate’s feedback, challenging their own assumptions of how this information could be perceived, asking for input regarding alternative solutions, and actively making changes to the presentation based on their conversation with the teammate.

In this example, both employees are stepping outside their comfort zones with the shared goal of success. The employee with the concern did not simply present the issue – they also proactively came up with a suggested solution. The team leader remained open, curious, and engaged in healthy dialogue with the teammate to explore solutions that would benefit the organization. 

You can find more examples of the Courage capability on our resource page.

Courage in the workplace fosters employee engagement, decision-making, problem-solving, and innovation. As the County transforms to meet current and future demands, courageous employees play a crucial role in our success.

For more information on the Capabilities, visit our resource page.

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New Ways to Learn and Lead: OLTD’s Leadership Programs and Learning Opportunities

As we emerge from the COVID crisis this summer, most of us are enjoying the beginnings of getting back to “normal.” Our social routines and work, turned upside down by COVID, may be beginning to normalize. Plus, as our kids return to the classroom this fall, we may be craving our own opportunities for learning and growth. Look no further than Organizational Learning and Talent Development (OLTD) for help!

OLTD is excited to be once again offering in-person learning in fiscal year (FY) 21/22, and in a variety of formats. We also have two leadership programs, including the brand-new Leadership Henrico (LH) program for supervisors, and the Emerging Leaders Certification Program (ELCP), specifically for non-supervisors.

Discover more about our leadership programs and learning opportunities here:

Leadership Henrico:

Registration is now open for our brand new Leadership Henrico (LH) program kicking off on September 29th! Designed for supervisors and replacing the Leadership Development Program (LDP), LH is a contemporary, agile new program open to all supervisors of permanent full- or part-time employees, at all levels of the organization, including anyone who participated in LDP.

There are four “Years,” or levels, in the program, and they include elements like:  

  • Networking: creating continuity of connection throughout the program 
  • Mentoringconversations that will change and adapt with your needs each Year  
  • Guidanceon how to support and grow your employees  
  • Collaborationwith other leaders from all backgrounds and positions 
  • Minimal paperwork: the focus is on experiences, conversation, learning, and giving back  

Check out LH Overview: What’s In It for YOU? for more information.

To register, log in to HRMS, go to Employee Direct Access > Learning, Learner Home > Browse Catalog > Human Resources > Specialized Training > Leadership Henrico Kickoff  

Registration Deadline: August 27, 2021.

Emerging Leaders Certification Program (ELCP):

Designed specifically for non-supervisors, the Emerging Leaders Certification Program (ELCP) provides the framework, tools, and experiences to strengthen leadership skills, self-awareness, and initiative and support leadership in any role. 

The four levels of the program focus on different leadership themes and feature:

  • Instructor-led leadership learning opportunities and experiences
  • Projects targeting different leadership themes
  • Discussion groups focusing on leadership topics
  • Individual and collaborative group reflections on learning and accomplishments

Please see our ELCP Program Overview for details. Application deadline: November 30, 2021

Training Classes: 

OLTD’s 2021-2022 Training Catalog is full of workshops that will be held in-person and also “live online,” so you can take advantage of either learning remotely or conversation and connection in a physical classroom setting.

Just a few of our new classes in FY 21/22 include:

  • Rediscovering Your Mojo: Life Post-Pandemic
  • Candid Conversations on Inclusion and Belonging
  • Immunity to Change: Overcoming Hidden Barriers
  • Communicating with Diplomacy and Professionalism
  • Think Again: Keeping Your Mind Flexible for Effective Leadership
  • Mindful Living: Building Resilience and Wellbeing

For a full listing of classes, check out our 2021-2022 Training Calendar and register in HRMS

Videos:  

When you need knowledge immediately, our just-in-time videos provide quick tips to help you gain the wisdom you need in real-time to succeed. You can access information on topics regarding Leadership/Professional Development, Management, Diversity and Inclusion, Wellness, and Working from Home—just to name a few—anywhere, anytime.

Learning Hub:

If you’re looking for additional resources beyond training classes and programs to add to your knowledge base, our Learning Hub is here to help! It’s your one-stop-shop for information on our leadership programs and learning opportunities. You’ll find resources for OLTD’s training workshops and leadership programs, along with helpful articles and videos to help you increase your expertise in a variety of areas.

OLTD is here for you to help you grow, develop, and succeed, whatever your role. Take advantage of the many opportunities we offer to gain knowledge, learn new skills, and grow and develop as a leader.

If you have questions about any of the above resources, contact OLTD at 501-7201 or red@henrico.us.

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Registration for LH Begins

July 6 – August 27: Registration for Leadership Henrico

Leadership Henrico (LH) is a brand new, contemporary leadership development program designed to engage and support Henrico County supervisors in the County Manager’s vision of leadership excellence. For more information, please visit the Leadership Henrico webpage.

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